Whaaa?!?

Received a mail from Easyjet today:

Dear Mr Brighty,

Thank you for contacting us.

I would like to sincerely apologize for the long delay in responding to your e-mail. As we are receiving high volume of e-mails because of the disruption, therefore we are unable to answer your queries on time. However, I can assure you that this is not of our usual standard.

I would also like to sincerely apologise for the inconvenience that the disruption to your flight may have caused you.

I can confirm that a payment of CHF ###, as refund of your cancelled flight and , has already been processed to the original method of payment. This will be made to the credit card used in your original booking within 5-10 working days.

I am happy to confirm a refund of £### to cover the cost of your hotel accommodation. This will be returned to the card used to make your easyJet reservation within 15-20 working days due to heavy backlog because of weather disruptions.

There IS hope after all!

And now let’s see what happens to our second claim…