Ah, the good old days!

You gave me these two little things although you physiologically shouldn’t have been able to do so.

I don’t think you will ever know how much I Love you!

Happy Valentine’s Day, My Love!

Following reports today, and a Downing Street petition, that the Pope’s trip to the UK is expected to cost the Vatican and the UK tax payer in excess of £20million, easyJet, Europe’s leading low-fares airline, has offered to help reduce travel costs and fly the Pope from Rome to the UK and back for free.

easyJet can offer his holiness a choice of routes from Rome to airports across the UK and a whole new experience of low-fares travel. His holiness will be able to check in online, take advantage of the airline’s generous hand baggage allowance, sit back and enjoy the excellent customer service from our friendly cabin crew. In addition the airline will also include free speedy boarding, to enable his holiness to be amongst the first to board the aircraft and have a choice of seats.

Usually fares for flights between the UK and Rome start from £ 24.99 one way / £46.65 return, which is substantially cheaper than the Pope’s normal choice of traditional airline, however easyJet is offering to fly the Pope for free on this occasion as we are confident that once he has tried easyJet, his holiness will never look back.

The airline has today contacted the Holy Press Office in Rome to extend the invitation and is currently awaiting a response.

Pretty generous offer if you ask me! And added to that, I heard that they’re also throwing in a free orange flight attendant’s jacket!

Had to come sooner or later!

I mean: how could housewives ever have managed without a GPS Navigation System for their Hoover?

Thank-you, Migros!

So what if some evil criminal decided to make a fast buck and kidnap the participants of tonight’s Bloggy Friday in Zürich?

Would it be worth the effort?

Well, one might not be able to retire, but, according to the net worth of each individual site as computed by BizInformation.org, CHF 563’211.60 would sure help financing a couple of end-of-month expenditures..

Please note: you can quite easily ignore the very last entry!

As previously mentioned, due to Siberian-like weather conditions three weeks ago, our two flights to London with EasyJet were cancelled and we were offered a refund.

Claim #1, including our lost hotel room booking, was submitted using their online customer services form. A problem ticket number was received within a couple of minutes followed by a mail, 3 days later, confirming their intention to reimburse the full amount.

Claim #2 was originally submitted using the link provided via the cancellation mail. As no ticket number was returned, a week later I re-submitted the claim via the above-mentioned form and was duly treated to the (ticket) number I had sought after. And today I received the reimbursement confirmation mail for the second amount.

The moral of this story? Simple and pretty obvious: when dealing with a helpdesk or customer service organisation, ALWAYS make sure your issue is referenced via a ticket number.

“Oh why didn’t I request a problem ticket?”

This not only means that your problem will be handled accordingly; it also means that it will officially become subject to quality management, and quality is all it’s about, right?